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Floor Operations Manager

2 months ago

Lake Oswego, Oregon, United States Whole Foods Market IP, L.P. Full time
Job Summary

We are seeking a highly skilled and experienced Floor Operations Manager to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for ensuring the smooth operation of our store, including supervision, training, and supporting our team members. If you have a passion for delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Customer Service: Provide exceptional customer service and address customer needs in a timely and effective manner.
  • Team Leadership: Assist and support leadership with all store functions, including supervision, training, and development of team members.
  • Operations Management: Oversee and assume responsibility for checkout staffing and operations, ensuring accuracy and minimizing customer wait times.
  • Inventory Management: Ensure the 365 front-end procedures are followed, maintain correct cash drawer setup, and perform loans and pick-ups as needed.
  • Point of Sale: Process customer purchases, returns, and credits, ensuring accuracy and efficiency.
  • Store Maintenance: Maintain overall store cleanliness and maintenance, including food safety, organics, and cleaning and maintenance guidelines and procedures.
  • Communication: Communicate all pertinent information to the team, including leadership, and establish and maintain a collaborative and productive working relationship with team members, leadership, and vendors.
  • Knowledge and Skills: Possess basic computer and accounting skills, with experience using the Microsoft Office Suite, and ability to learn and use business systems such as IRMA, Predictix, and SLAW.
  • Problem-Solving: Proactive problem-solver with excellent follow-through and listening skills, and ability to effectively prioritize, multi-task, and complete tasks in a thorough and timely manner.
Requirements
  • Leadership Experience: Leadership experience as a Supervisor, Associate Team Leader, or equivalent (1 year).
  • Retail Experience: Prior retail experience is preferred.
  • Physical Requirements: Ability to perform the physical requirements of the job with or without reasonable accommodation.
  • Flexibility: Ability to work a flexible schedule based on the needs of the store.