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This position will be based on-site.
About Teleperformance USA
Teleperformance USA is a leading provider of digital business services, dedicated to delivering innovative solutions that empower the world's most renowned brands to enhance their operations in impactful and sustainable manners.
With a workforce exceeding 500,000 enthusiastic individuals fluent in over 300 languages, our extensive reach and local engagement enable us to positively influence our communities, clients, and the environment.
Benefits of working with Teleperformance USA include:
- Comprehensive Training
- Competitive Compensation
- Full Benefits Package (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee wellness and engagement initiatives
Your Role at Teleperformance USA
As a Licensed Insurance Representative, you will play a crucial role in our organization. You will address customer inquiries and explore creative solutions to meet their needs. In a collaborative and dynamic environment, you will engage with diverse individuals, ensuring that each day brings new experiences.
Your Key Responsibilities
As a Licensed Insurance Representative, your primary duty is to provide thoughtful responses to a variety of customer inquiries, issues, and concerns:
- Manage and respond to all incoming and outgoing customer inquiries with care
- Deliver exceptional customer service through active listening
- Handle confidential customer information with discretion
- Aim to resolve issues during the first interaction by being proactive, patient, and empathetic
- Communicate effectively with customers, employing retention strategies when necessary
- Assist customers in comparing options and understanding contract terms
- Handle sensitive situations related to healthcare needs with compassion
We Seek Dedicated Individuals
- Ability to work effectively in a virtual team setting
- Preferred experience in customer service (6 months)
- Must be at least 18 years old
- Typing speed of 25 wpm
- High School Diploma or GED
- Comfortable using desktop computer systems
- Strong oral and written communication skills
- Logical problem-solving abilities
- Proficient in navigating Windows operating systems
- Strong organizational and prioritization skills
- Possess an active home state Property & Casualty License
Join Our Inclusive Culture
At Teleperformance USA, we strive to create an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work each day. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our commitment to fostering a workplace that promotes well-being and work-life balance is unwavering. We are dedicated to cultivating a culture of inclusion and diversity, ensuring that everyone feels welcome and appreciated.
Teleperformance USA is an Equal Opportunity Employer
