Insurance Customer Service Representative
3 weeks ago
Job Summary: As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support.
Key Responsibilities:
- Assist customers with their insurance needs by providing accurate and timely information.
- Process policy changes and updates in the system.
- Handle incoming calls and emails from customers regarding policy inquiries and claims.
- Collaborate with team members to resolve customer issues and ensure customer satisfaction.
- Maintain customer records and update information as needed.
- Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
- Stay up to date with insurance products and industry trends to effectively assist customers.
- Follow company policies and procedures to ensure compliance with regulations and guidelines.
- Meet or exceed performance goals and targets set by the company.
- Continuously improve knowledge and skills through training and development opportunities.
About State Farm Insurance: As a leading insurance provider, State Farm Insurance offers a wide range of insurance products and services to meet the needs of its customers.
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