Insurance Customer Service Representative

3 weeks ago


Panama City Beach, Florida, United States State Farm Insurance Full time

Job Summary: As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support.

Key Responsibilities:

  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

About State Farm Insurance: As a leading insurance provider, State Farm Insurance offers a wide range of insurance products and services to meet the needs of its customers.



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