Call Center Software Specialist

7 days ago


Cerritos, California, United States Power Pro Plumbing Full time
Job Title: Call Center Software Specialist

We are seeking a highly skilled candidate with excellent customer service skills to fill the role of Call Center Software Specialist at Power Pro Plumbing. As a key member of our team, you will be responsible for providing top-notch support to our customers and internal teams.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. This figure includes a comprehensive benefits package, including medical, dental, vision insurance, 401K, and paid time off.

Key Responsibilities:
* Provide exceptional customer service via phone, email, and in-person interactions
* Collaborate with internal teams to resolve software-related issues
* Conduct training sessions for staff on new software programs and processes

Requirements:
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 2+ years of customer service experience in a call center or similar environment
* Excellent communication and problem-solving skills
* Ability to work a flexible schedule, including weekends


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