Customer Service Mortgage Specialist

3 days ago


Cerritos, California, United States Sun West Mortgage-Since 1980 Full time

Job Description:

Sun West Mortgage Company, Inc. is seeking a highly motivated and customer-focused Customer Service Mortgage Specialist to join our team. In this role, you will be responsible for providing exceptional service to our homeowners, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers and internal stakeholders
  • Maintain accurate and up-to-date information on customer accounts
  • Identify and address customer needs in a timely and professional manner

Requirements:

  • Customer Service experience
  • Call Center experience
  • Collection experience is a plus
  • Mortgage experience is a plus
  • Bilingual - Spanish is a plus

Skills:

  • Strong written and verbal communication skills
  • Active listening skills
  • Excellent time management and organizational skills
  • Ability to multitask and remain focused

Salary: $24.00 per hour

Location: Remote or corporate office located in Cerritos, CA



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