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Member Service Representative

1 month ago

Lehi, Utah, United States Utah Community Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Utah Community Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with banking services, and promoting our credit union products and services.

Key Responsibilities
  • Provide excellent member service by answering questions, understanding concerns, and resolving member issues.
  • Assist members with banking services, including account maintenance, loan processing, and deposit transactions.
  • Cross-sell credit union products and services to meet member financial needs.
  • Perform account services within established credit union policy and procedures.
  • Open and close consumer auxiliary accounts.
  • Process Visa debit and credit card maintenance.
  • Perform basic file maintenance and account changes.
  • Assist with certificate of deposit accounts and renewals.
  • Process fraud disputes.
  • Assist members with online and mobile banking technology.
  • Maintain a cash drawer and balance transactions accurately.
Requirements
  • High school graduate or equivalent.
  • Knowledge of credit union account and loan services, policies, and procedures.
  • Understanding of related legal and regulatory standards and required documentation.
  • Knowledge of consumer banking practices.
  • 1-3 years of similar or related experience.
  • Excellent member service, communication, and public relations skills.
  • Professional appearance and attitude.
  • Strong analytical and financial skills.
  • Ability to operate related computer applications and business equipment.
Working Conditions

This is a full-time position with a regular and predictable schedule. The ideal candidate will be able to work in a fast-paced environment and provide exceptional service to our members.