Optical Store Operations Manager

2 weeks ago

Jacksonville, Florida, United States Stanton Optical Full time

Reports to: Regional Manager

Location: Store Location

Are you enthusiastic about nurturing talent and fostering an environment that prioritizes exceptional customer service? Do you possess an entrepreneurial mindset and seek your next significant career opportunity?

At Stanton Optical, we refer to our store managers as Brand Managers because we empower our leaders to oversee all facets of the business within their location, embracing an entrepreneurial approach. As a Brand Manager, you will serve as a brand ambassador for our organization; cultivating, guiding, and motivating high-performing teams in a dynamic, enjoyable, and collaborative setting. You will also be preparing yourself for the next step in your career with our remarkable growth prospects.

About us:

Stanton Optical is one of the fastest growing, full-service retail optical centers in the nation. We are committed to delivering outstanding customer service and quality eyewear at accessible prices to our clients. As a leading optical retailer, we provide some of the most sought-after optical brands in the country.

Our team members align with and support the Vision, Mission, and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all individuals

Mission: Simplifying eye care

Values: iCARE

  • Integrity: We view integrity as establishing a foundation of trust with our customers, employees, and stakeholders through honest communication, consistency, and fulfilling our commitments.
  • Collaboration: We define collaboration as uniting the talents of a diverse group, fostering proactive communication, and being receptive to new ideas.
  • Accountability: We believe accountability involves taking initiative, delivering our best in all endeavors, accepting responsibility for our actions, and owning the results.
  • Respect: We prioritize respect by valuing human relationships, being present, and connecting with transparency and empathy.
  • Empowerment: We see empowerment as making purpose-driven decisions that support the company vision, appreciating others, and caring for the individuals we serve.

Why join our winning team?

  • We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for everyone. Stanton Optical consistently ranks among the nation's top optical retailers.
  • We provide a flexible, dynamic work environment that encourages innovation and creativity. We invite you to proactively share your valuable ideas to enhance the business.
  • Eligible employees enjoy excellent benefits, including medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and complimentary eyeglasses. We also offer identity theft protection, pet insurance, and much more.
  • Paid time off that increases with tenure
  • Opportunities for professional development and advancement
  • Employee recognition programs
  • Employee Assistance Program (EAP)
  • Employees receive 2 free eyeglasses (no dollar limit) annually, along with Friends and Family discounts on our products
  • We offer competitive variable compensation opportunities and commissions on sales.
  • Collaborate with an exceptional team

Duties & Responsibilities:

  • Lead the recruitment and development of store talent, including direct recruiting, collaboration with the Recruiting Department, training new team members, and creating ongoing development plans for store associates.
  • Build strong partnerships with Clinical services.
  • Analyze daily, weekly, monthly, and quarterly reports to ensure all staff members meet their goals.
  • Communicate effectively and establish a strong partnership with the Support Center and Human Resources.
  • Perform basic customer repairs, assemble lenses into frames, and edge stock lenses to expedite the delivery of eyeglasses, ensuring customer orders are accurate and timely.
  • Ensure brand standards are upheld in the lab area, and inform management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
  • Monitor delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
  • Other duties as assigned and required.

Key Qualifications

  • You possess an associate's degree or have 2 years of experience in store management.
  • A valid ABO/NCLE Certification as required by state law is preferred. You must be willing to obtain certification within your first year of employment.
  • You have demonstrated leadership capabilities with at least three years of experience in a fast-paced retail environment.
  • You possess the skills necessary to communicate effectively with a diverse group of individuals.
  • You can multitask, prioritize, and adapt to changing business needs in a team setting.
  • You are knowledgeable about talent acquisition, talent development, and HR processes.

Are you the perfect fit?

  • Do you share our vision of modernizing eye care for all individuals and simplifying the eye care process?
  • Do you have an associate's degree or 2 years of experience in store management?
  • Are you passionate about delivering outstanding customer/patient care and eager to share that enthusiasm with others?
  • Do you have a strong interest in learning, embracing, and promoting innovation within your team?
  • Are you committed to maintaining high work standards while empowering others to adopt an entrepreneurial mindset within our company?
  • Do you have flexible scheduling availability? Work hours will be determined based on business needs.
  • Are you proficient in MS Word, Google Docs, etc.?
  • Optical experience is a plus.

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability, or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please reach out with your request. This communication is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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