Dental Practice Representative

5 days ago


Schaumburg, Illinois, United States Webster Dental Management Full time

About Us

At Webster Dental Management, we strive for excellence in patient service. Our team has delivered the highest level of care for over 46 years.

We have 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, specialists, hygienists, support staff, and administrators.

Job Summary

This role is responsible for providing exceptional customer service to patients and guests. The successful candidate will consistently demonstrate a professional demeanor and excellent communication skills.

Responsibilities include welcoming patients, performing check-in/check-out procedures, maintaining attention to detail, and ensuring compliance with regulatory standards.

  • Main Responsibilities:
  • Greet patients and guests upon arrival
  • Answer phone calls and deliver messages as needed
  • Confirm and update patient identification, demographic, and insurance information
  • Obtain patient consents/referrals/authorizations
  • Schedule appointments and maintain an optimal schedule
  • Verify insurance coverage and collect payments
  • Maintain a clean and comfortable waiting area
Requirements

To succeed in this role, you will need:

  • Education: High school diploma or equivalent
  • Skills: Exceptional customer service skills, strong computer skills, highly organized, and excellent communication skills
  • Preferred Qualifications: Associate's degree, previous experience in a dental/healthcare setting, working knowledge of medical terminology

Estimated salary: $45,000 - $60,000 per year based on location and experience.



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