Strategic Business Growth Manager

6 days ago

Beverly Hills, California, United States City National Bank Full time

At City National Bank, we are committed to helping our clients achieve their financial goals through exceptional service and tailored solutions. As a Strategic Business Growth Manager, you will play a critical role in driving business growth and deepening client relationships within assigned client segments.

Key Responsibilities:

  • Acquire and deepen client relationships by generating new business and consumer client relationships within assigned client segments and expanding relationships to become our clients' main bank option.
  • Manage a portfolio of existing clients and actively deepen client relationships through cross-selling efforts.
  • Deliver an exceptional and consistent client experience by ensuring client needs are met, escalations are resolved appropriately, and consistent delivery is centered on key areas of client needs.
  • Improve sales and banking acumen by committing to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum.
  • Capture a holistic view of clients' needs by drawing insights from data to provide sound financial advice (strategies, products/solutions) and conducting discovery activities with existing clients to grow current book, e.g., deposits, investments, credit.
  • Business and Risk Management by maintaining awareness of updates to policies and procedures, staying within delegated lending authorities, and ensuring that decisions made are consistent with all Bank policies and procedures, as well as applicable regulations, and that the risk associated with those decisions can be effectively managed.
  • Partnering with a collaborative mindset by partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach.
  • Interact in an effective and professional manner with all levels of Bank personnel, corporate, and bank clients, demonstrating commitment to quality client service.
  • Maximize client contact networking and being visible in the community, representing the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
  • Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements.
  • Client Centricity and Relationship Management by understanding a client's realities and growth ambitions, empathizing with their challenges, earning trust, and stewarding the relationship through advice and solutions catered to their unique and evolving focuses.
  • Business Development by nurturing existing client relationships, creating new connections, and winning new business through best practices, networking, and building relationships.
  • Collaboration by collaborating with partners in PBB (GRM) and other divisions to win business and find the home best fitting the client and progress towards shared goals.
  • Communication by actively, openly, and effectively listening to understand client needs and articulately conveying CNB products' value proposition.
  • Critical Thinking by analyzing situations and translating them into insights used to make informed decisions and provide tailored advice for each client's individual situation.
  • Adaptability by managing ambiguity and being able to quickly pivot to advise clients as necessary.
  • Self-Organization and Effectiveness by using tools and best practices to prioritize the right activities and deliver a consistent and exceptional client experience.
  • Professionalism by conducting business in a highly proficient, polished manner fitting expectations of preferred clients such as corporate executives.

Requirements:

  • Bachelor's Degree or equivalent.
  • Minimum 5 years of direct sales experience required.
  • Minimum 5 years of experience in a financial institution required.
  • Must be in good standing under The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (Safe Act) and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry; or must be able to be registered under the Safe Act.

Compensation: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

About Us: At City National Bank, we strive to be the best at whatever we do, including providing our colleagues with exceptional benefits and perks. Learn more about our culture and values.

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