Customer Service Specialist
6 days ago
Job Summary
Position Overview
The Sales Representative provides for the short and long term growth of WP revenues through providing over the phone customer service and sales support.
Key Responsibilities
- Understands business needs and expectations of the customers and provides relevant solutions
- Ensures proper attention to every customer
- Analyzes and understands the choices and capacities of the customer and suggests suitable products
- Contacts prospective customers, explains details of the different products and services offered and initiates the sale
- Achieves sales targets and improves goodwill of the organization
- Responsible to close sales deals and achieve customer satisfaction
- Uses the Tower system to gather information, provides information, and/or update customer records
- Completes cross training with other departments to include Operations, Sales, and Billing
- Records details of sales transactions and submits reports to the Sales Manager
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
- Communicates concise and accurate information
- Provides customer retention by providing high level customer service and offering alternatives to cancellation requests
- Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro
- Supports other service lines when required
Work Environment
The normal setting for this job is an office environment.
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