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Product Manager

2 months ago

State College, Pennsylvania, United States Cognizant Full time
About Cognizant

Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our unique industry-based approach enables us to deliver high-value consulting services that improve business performance and operational productivity.

Job Summary

We are seeking a Product Manager to join our Travel and Hospitality group. The ideal candidate will have experience in Hospitality Property Management Systems and a strong understanding of the hotel industry.

Key Responsibilities
  • Identify and analyze gaps between current processes and desired state, and document process requirements on cross-functional and complex projects.
  • Analyze processes and software capabilities, including system process analysis, design, and prototyping, and develop alternative design solutions.
  • Collaborate with business partners to assist a delivery team in producing technical solutions to address complex business needs.
  • Create and validate recommended test scripts and scenarios, working with the testing team for large cross-functional complex projects.
  • Create user stories and support features development in an Agile software engineering environment.
  • Guide the product team on product road map decisions, developing hypotheses, and performing experiments.
  • Partner with research, analytics, data science, and operations teams to deeply understand, analyze, and synthesize customer and company needs into product priorities, roadmaps, and detailed specifications.
  • Provide guidance on the technical stack used for the product portfolio and integration points with other products.
  • Develop a deep understanding of the market and our customers, their pains, and jobs-to-be-done, and systematically analyze user feedback.
  • Know the competitive landscape and differentiate a product portfolio through innovation and positioning.
Requirements
  • 10+ years of progressive work history.
  • At least 5 years of experience in product management, product development, product marketing, or operations, related to hotel systems.
  • Project management experience in both waterfall and Agile delivery.
  • Must have experience in PMS, CRS, hotel systems integration, and implementations.
  • Preferred: Hospitality industry experience across the entire guest journey (reservation/booking, stay, marketing, services).
  • Preferred: Direct hands-on hotel operations and/or hotel system experience.
What We Offer
  • Remote work with limited travel (5-10% of the time).
  • BS in business, engineering, or a related field; MBA is a significant plus.
  • Preferred: degree with a focus on hospitality, hotels, or tourism operations.
  • Excellent soft skills, including communication, collaboration, facilitation, and adaptability.
  • Strong problem-solving and analytical skills.
  • Passion for delivering a remarkable customer experience.
  • Able to build empathy for our customers and their problems.
  • Track record of leading and proactively managing end-to-end execution of projects and processes.
  • Experience with common DevOps (Jira, Azure DevOps) and project management tools.
  • Comfortable and able to work in an ambiguous, fluid environment.
  • Strong bias for action and a results-oriented sense of urgency.