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Product Manager
1 month ago
Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our unique industry-based approach enables us to deliver high-value consulting services that improve business performance and operational productivity.
Job SummaryWe are seeking a Product Manager to join our Travel and Hospitality group. The ideal candidate will have experience in Hospitality Property Management Systems and a strong understanding of the hotel industry.
Key Responsibilities- Identify and analyze gaps between current processes and desired state, and document process requirements on cross-functional and complex projects.
- Analyze processes and software capabilities, including system process analysis, design, and prototyping, and develop alternative design solutions.
- Collaborate with business partners to assist a delivery team in producing technical solutions to address complex business needs.
- Create and validate recommended test scripts and scenarios, working with the testing team for large cross-functional complex projects.
- Create user stories and support features development in an Agile software engineering environment.
- Guide the product team on product road map decisions, developing hypotheses, and performing experiments.
- Partner with research, analytics, data science, and operations teams to deeply understand, analyze, and synthesize customer and company needs into product priorities, roadmaps, and detailed specifications.
- Provide guidance on the technical stack used for the product portfolio and integration points with other products.
- Develop a deep understanding of the market and our customers, their pains, and jobs-to-be-done, and systematically analyze user feedback.
- Know the competitive landscape and differentiate a product portfolio through innovation and positioning.
- 10+ years of progressive work history.
- At least 5 years of experience in product management, product development, product marketing, or operations, related to hotel systems.
- Project management experience in both waterfall and Agile delivery.
- Must have experience in PMS, CRS, hotel systems integration, and implementations.
- Preferred: Hospitality industry experience across the entire guest journey (reservation/booking, stay, marketing, services).
- Preferred: Direct hands-on hotel operations and/or hotel system experience.
- Remote work with limited travel (5-10% of the time).
- BS in business, engineering, or a related field; MBA is a significant plus.
- Preferred: degree with a focus on hospitality, hotels, or tourism operations.
- Excellent soft skills, including communication, collaboration, facilitation, and adaptability.
- Strong problem-solving and analytical skills.
- Passion for delivering a remarkable customer experience.
- Able to build empathy for our customers and their problems.
- Track record of leading and proactively managing end-to-end execution of projects and processes.
- Experience with common DevOps (Jira, Azure DevOps) and project management tools.
- Comfortable and able to work in an ambiguous, fluid environment.
- Strong bias for action and a results-oriented sense of urgency.