Customer Success

4 weeks ago


State College, Pennsylvania, United States TEAMology Full time
Job Description

At TEAMology, we're seeking a highly skilled Customer Success & Product Management professional to join our team. As a key member of our organization, you will play a critical role in defining our product strategy, developing our product roadmap, and collaborating with cross-functional teams to drive product innovation and continuous improvement.

Key Responsibilities:

  • Develop and implement comprehensive engagement strategies with customers to drive utilization of our products and services.
  • Collaborate with development teams, UX Design, SEO, CS, S&M, and Coaching teams to prioritize product and platform road mapping and ensure continuous improvements using an agile model.
  • Drive product tasks in Jira in collaboration with U2I.Edlink and internal stakeholders.
  • Prepare and/or present monthly updates on product vision, roadmap, and strategy.
  • Collaborate with TEAMology partners to coordinate product innovation and continuous improvements across the product lifecycle.
  • Drive product testing with technology teams and coaching staff to ensure successful deployment of services across all platforms.
  • Coordinate product launch dates and communicate with TEAM to ensure smooth roll-outs of updates to services, as well as new features.
  • Support curriculum product development and professional development resources to improve existing curriculum and any new content added.

Requirements:

  • 5+ years of experience in K-12/EdTech in Client Services, Customer Success, Technology, Product, and/or school district instructional or administration roles familiar with SEL content, MTSS, and/or mental health support.
  • Excellent active listening and communication skills.
  • Flexible and able to adapt easily, while remaining neutral.
  • Technology proficient.
  • Strong demonstrated service-delivery experience with educational SaaS solutions.
  • Exceptional written and verbal communication.
  • Ability to diagnose needs and issues, and to translate those needs into actionable solutions.
  • Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously.
  • Detail-oriented, with strong organizational skills.
  • Ability and willingness to travel up to 10-20%.
  • This is a remote position.
  • CRM experience (preferably Hubspot).
  • Bachelor's Degree required: Education, Product, Business, and/or Psychology preferred.
  • PM, technology, business certification(s) required.

Benefits:

  • Medical, Dental, Eye Insurance.
  • PTO with 25 observed holiday & wellness days.
  • Flexible work culture for full-time employees at 30+ hours per week.


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