Customer Success
4 weeks ago
At TEAMology, we're seeking a highly skilled Customer Success & Product Management professional to join our team. As a key member of our organization, you will play a critical role in defining our product strategy, developing our product roadmap, and collaborating with cross-functional teams to drive product innovation and continuous improvement.
Key Responsibilities:
- Develop and implement comprehensive engagement strategies with customers to drive utilization of our products and services.
- Collaborate with development teams, UX Design, SEO, CS, S&M, and Coaching teams to prioritize product and platform road mapping and ensure continuous improvements using an agile model.
- Drive product tasks in Jira in collaboration with U2I.Edlink and internal stakeholders.
- Prepare and/or present monthly updates on product vision, roadmap, and strategy.
- Collaborate with TEAMology partners to coordinate product innovation and continuous improvements across the product lifecycle.
- Drive product testing with technology teams and coaching staff to ensure successful deployment of services across all platforms.
- Coordinate product launch dates and communicate with TEAM to ensure smooth roll-outs of updates to services, as well as new features.
- Support curriculum product development and professional development resources to improve existing curriculum and any new content added.
Requirements:
- 5+ years of experience in K-12/EdTech in Client Services, Customer Success, Technology, Product, and/or school district instructional or administration roles familiar with SEL content, MTSS, and/or mental health support.
- Excellent active listening and communication skills.
- Flexible and able to adapt easily, while remaining neutral.
- Technology proficient.
- Strong demonstrated service-delivery experience with educational SaaS solutions.
- Exceptional written and verbal communication.
- Ability to diagnose needs and issues, and to translate those needs into actionable solutions.
- Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously.
- Detail-oriented, with strong organizational skills.
- Ability and willingness to travel up to 10-20%.
- This is a remote position.
- CRM experience (preferably Hubspot).
- Bachelor's Degree required: Education, Product, Business, and/or Psychology preferred.
- PM, technology, business certification(s) required.
Benefits:
- Medical, Dental, Eye Insurance.
- PTO with 25 observed holiday & wellness days.
- Flexible work culture for full-time employees at 30+ hours per week.
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