Sales Director

2 weeks ago


Metairie LA, United States Carriage Services Full time
Sales Director

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a key member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession.

Key Responsibilities:
  • Lead and manage the sales team's performance through effective performance management, coaching, disciplinary action, and termination, when necessary.
  • Recruit and train an effective sales staff.
  • Meet or exceed the sales targets for the location(s).
  • Develop and implement sales initiatives that motivate and energize sales team members to achieve and succeed.
  • Generate sales leads through participation in the surrounding community and through civic relationships.
  • Monitor and analyze sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.
  • Communicate sales results on a weekly, monthly, quarterly, and annual basis to management.
  • Recognize market changes, team changes and operational goals and recalibrate the team and team efforts for continued success.
  • Schedule sales staff to ensure proper coverage and equitable rotation of staff and duty days.
  • Review and resolve contract or commission discrepancies as needed.
  • Monitor and analyze accounts receivable, ensuring collection activities are ongoing and effective.
  • Meet with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
  • Attend services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
  • Comply with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
  • Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
  • Identify and remedy all hazards at location and on grounds.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

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