Sales Director
2 weeks ago
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a key member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession.
Key Responsibilities:
- Lead and manage the sales team's performance through effective performance management, coaching, disciplinary action, and termination, when necessary.
- Recruit and train an effective sales staff.
- Meet or exceed the sales targets for the location(s).
- Develop and implement sales initiatives that motivate and energize sales team members to achieve and succeed.
- Generate sales leads through participation in the surrounding community and through civic relationships.
- Monitor and analyze sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.
- Communicate sales results on a weekly, monthly, quarterly, and annual basis to management.
- Recognize market changes, team changes and operational goals and recalibrate the team and team efforts for continued success.
- Schedule sales staff to ensure proper coverage and equitable rotation of staff and duty days.
- Review and resolve contract or commission discrepancies as needed.
- Monitor and analyze accounts receivable, ensuring collection activities are ongoing and effective.
- Meet with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
- Attend services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
- Comply with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
- Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
- Identify and remedy all hazards at location and on grounds.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
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