Customer Experience Advisor
4 days ago
Solar Works Energy is a leading provider of renewable energy solutions, and we are seeking an experienced Customer Experience Specialist to join our team.
This role offers the opportunity to work with a dynamic team, providing exceptional customer service and support to clients across the Southwest region.
Key Responsibilities:- Coaching and Mentoring: Provide guidance and support to agents to ensure they meet Key Performance Indicators (KPIs).
- Customer Service: Handle inbound calls, outbound calls, and emails to provide excellent customer service and support.
- Product Knowledge: Maintain basic knowledge of Solar Works Energy's products and services.
- Scheduling: Schedule appointments for customers with Solar Works Energy Experts.
- Team Collaboration: Participate in activities designed to improve customer satisfaction and business performance.
- Education: High school diploma or GED with six to twelve months of relevant experience preferred.
- Skills: Strong computer navigation skills, PC knowledge, effective communication, attention to detail, multi-tasking, and adaptability.
- Experience: Six months of management or coaching experience preferred.
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
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