Customer Experience Advisor

4 days ago


Albuquerque, New Mexico, United States Solar Works Energy Full time
Job Overview

Solar Works Energy is a leading provider of renewable energy solutions, and we are seeking an experienced Customer Experience Specialist to join our team.

This role offers the opportunity to work with a dynamic team, providing exceptional customer service and support to clients across the Southwest region.

Key Responsibilities:
  • Coaching and Mentoring: Provide guidance and support to agents to ensure they meet Key Performance Indicators (KPIs).
  • Customer Service: Handle inbound calls, outbound calls, and emails to provide excellent customer service and support.
  • Product Knowledge: Maintain basic knowledge of Solar Works Energy's products and services.
  • Scheduling: Schedule appointments for customers with Solar Works Energy Experts.
  • Team Collaboration: Participate in activities designed to improve customer satisfaction and business performance.
Requirements:
  • Education: High school diploma or GED with six to twelve months of relevant experience preferred.
  • Skills: Strong computer navigation skills, PC knowledge, effective communication, attention to detail, multi-tasking, and adaptability.
  • Experience: Six months of management or coaching experience preferred.
Benefits:
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
Estimated Salary: $40,000 - $50,000 per year

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