Customer Experience Lead

6 days ago

Albuquerque, New Mexico, United States DriveTime Full time
About DriveTime

DriveTime Family of Brands is a leading player in the used car sales finance and servicing industry, operating across the nation. With headquarters in Tempe, Arizona, and Dallas, Texas, we have created opportunities for customers and employees alike by focusing on putting the right customer in the right vehicle on the right terms.

Sales Role Overview

We are seeking an experienced Sales Representative to join our team as a Customer Experience Guide. This role involves being fully engaged in sales and customer experience activities at our dealership locations. You will be responsible for preparing titles, loan documents, and taking down payments, as well as taking customers on test drives to demonstrate vehicle features.

Responsibilities:
  • Be fully involved in all forms of communication and paperwork prior to customer visits, as well as in-person interactions to provide solutions and complete purchases.
  • Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
  • Understand and execute administrative responsibilities including deal documentation, underwriting, cash handling, inventory management, and meeting company expectations.
  • Understand and execute company directives, initiatives, and expectations.
  • Making phone calls, scheduling appointments, answering questions, and educating potential customers about their options.
  • Collaborating with team members to reach sales targets.
Requirements:
  • A High School Diploma or GED is required, with Associates or Bachelor's degree preferred.
  • At least 3 years of related work experience in customer service, sales, or retail industries.
  • A valid driver's license and acceptable driving record for the past 3 years.
  • Must be at least 18 years old.
  • Ability to pass a drug test and background check.
What We Offer
  • A competitive salary of $52,500 per year plus a monthly bonus.
  • Medical, dental, and vision insurance premiums covered by the company.
  • 401(k) plan, company-paid life insurance policy, short and long-term disability coverage.
  • Tuition reimbursement program to support employee professional development.
  • Wellness program offering self-guided coaching, journeys, cash incentives, and discounts on medical premiums.
  • A consistent work schedule with Sundays off, promoting work-life balance.
  • Paid time off and holidays.

We prioritize diversity, equity, and inclusion, aiming to create a welcoming environment where everyone feels valued. Our culture emphasizes teamwork, continuous learning, and growth opportunities.

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