Customer Experience Ambassador

6 days ago


Albuquerque, New Mexico, United States Polar Marketing Full time

We are looking for a skilled professional to join our Customer Service and Sales team as a Customer Experience Ambassador. In this role, you will be responsible for delivering exceptional customer service and sales experience to our clients.

About Polar Marketing

Polar Marketing is a dynamic company committed to elevating the customer experience and creating an uplifting supportive environment for our Customer Service and Sales team.

Salary Information

The estimated annual salary for this position is $45,000 - $60,000, depending on location and experience.

Job Description
  • Communicate with consumers directly to understand their needs, resolve issues, and recommend products/services
  • Build and maintain trusting relationships with new clients
  • Provide reasonable answers and solutions to all customer inquiries
  • Manage customer objections respectfully and professionally
  • Collaborate with fellow customer service and sales team members to ensure overall customer satisfaction and increase sales revenue
  • Receive customer feedback to relay to upper management and improve the customer experience
Required Skills and Qualifications
  • 1-3 years of successful sales, customer service, retail, or client relations experience
  • High School diploma or GED
  • Ability to overturn objections and answer technical questions, comprehend customer's needs, and react quickly
  • Excellent presentation, written, and verbal communication abilities
  • Ability to follow direction and learn quickly
  • Ability to communicate and interact efficiently with a variety of people, both externally with consumers and internally with customer service and sales team members
  • Outstanding time management and multitasking skills
Benefits
  • Advancement opportunities from within
  • Hands-on comprehensive training
  • Company-funded parties and team events
  • Competitive compensation, bonuses, and incentives
  • Travel opportunities in and out of the US


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