HVAC Service Operations Coordinator
2 weeks ago
We are seeking a dedicated and experienced Service Coordinator in the HVAC industry to enhance our operational effectiveness. This position plays a crucial role in ensuring the seamless execution of our HVAC services.
Key Responsibilities:
1. Efficiently coordinate and schedule HVAC service appointments, prioritizing customer satisfaction.
2. Serve as the primary communication link between clients, service technicians, and internal teams to facilitate smooth operations.
3. Oversee the progress of service requests, ensuring timely completion and adherence to quality standards.
4. Maintain comprehensive records of service interactions, including customer inquiries and technician assignments.
5. Foster strong relationships with clients, actively addressing their needs and enhancing their experience with our services.
6. Contribute to the formulation and execution of service strategies aimed at improving operational efficiency and customer satisfaction.
7. Provide necessary technical assistance to service technicians as needed.
8. Manage inventory levels of service parts and supplies to ensure readiness for scheduled service tasks.
9. Compile and present regular updates on service performance and activities.
Qualifications:
1. At least 1 year of experience in the HVAC or facility service sector.
2. Demonstrated ability in coordinating and managing service operations.
3. Solid understanding of HVAC systems and industry best practices.
4. Exceptional communication and customer service abilities.
If you possess a proactive approach and a commitment to excellence in the HVAC and construction fields, we encourage you to explore this opportunity.
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