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HVAC Service Operations Coordinator
2 months ago
This role is essential to our HVAC service operations, focusing on the coordination and management of service delivery to ensure client satisfaction and operational efficiency.
About Us:
We are a well-established HVAC service contractor known for our commitment to quality and customer satisfaction. Our team is dedicated to providing exceptional service and support to our clients.
Key Responsibilities:
1. Oversee and manage the scheduling of HVAC service appointments, ensuring prompt and effective responses to client requests.
2. Serve as the primary contact for clients, service technicians, and internal teams to facilitate clear communication and resolve any service-related issues.
3. Track and monitor service orders to guarantee timely completion and adherence to quality standards.
4. Maintain comprehensive records of service interactions, including client communications and technician assignments.
5. Foster strong relationships with clients to understand their needs and enhance their satisfaction with our services.
6. Contribute to the development and execution of service strategies aimed at improving operational efficiency and client satisfaction.
7. Provide technical assistance to service technicians as needed.
8. Manage inventory levels of service parts and supplies to ensure readiness for scheduled service calls.
9. Compile and present regular reports on service performance and activities.
Qualifications:
1. At least 1 year of experience in the HVAC or facilities service industry.
2. Demonstrated experience in coordinating service operations.
3. Strong understanding of HVAC systems and industry standards.
4. Excellent communication and customer service abilities.
If you are a dedicated professional with a strong service orientation and a passion for the HVAC industry, we encourage you to consider this opportunity.
