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HVAC Service Operations Coordinator
2 months ago
This role is essential to our HVAC service operations, where you will be tasked with ensuring the efficient delivery of our services to clients. As a Service Coordinator, you will act as the primary contact for all service-related inquiries, ensuring our customers receive exceptional service.
Key Responsibilities:
- Schedule and coordinate HVAC service appointments, prioritizing customer needs for timely responses.
- Facilitate communication between clients, service technicians, and internal teams to resolve issues effectively.
- Oversee the status of service orders, ensuring all tasks are completed on time and meet quality standards.
- Maintain comprehensive records of service interactions, including customer communications and technician assignments.
- Build and nurture relationships with clients, understanding their requirements and ensuring satisfaction with our services.
- Contribute to the development of service strategies aimed at enhancing operational efficiency and customer satisfaction.
- Provide support to service technicians as needed, offering technical guidance.
- Manage inventory levels of service parts and supplies to ensure readiness for scheduled appointments.
- Prepare and deliver regular updates on service performance and activities.
Qualifications:
- At least 1 year of experience in the HVAC or facility services sector.
- Demonstrated experience in managing and coordinating service operations.
- Strong understanding of HVAC systems and industry standards.
- Excellent communication and customer service abilities.
If you possess a proactive attitude and a dedication to service excellence within the HVAC and construction fields, we encourage you to consider this opportunity.
