Consumer Loan Officer

2 weeks ago


Midland, Michigan, United States Dow Credit Union Full time
About Dow Credit Union

Dow Credit Union is a member-owned financial cooperative that has been serving its members since 1937. With over $2.3 billion in assets and more than 81,000 members, we are committed to providing our members with the best value for their money.

Job Summary

We are seeking a highly motivated and customer-focused Consumer Loan Officer to join our team. As a Consumer Loan Officer, you will be responsible for providing excellent customer service to credit union members as you assist them with the consumer lending process.

Key Responsibilities
  • Explain the ins and outs of loans to members and take applications over the phone, web, and in-person
  • Coach members through the process of finding the right loan options and improving their creditworthiness
  • Manage the loan pipeline and approval process, utilizing the auto-decision tool for completed applications
  • Resolve complaints and data conflicts efficiently, utilizing exceptional problem-solving skills
  • Work closely with other credit union departments and outside vendors to provide a positive experience for all involved
Requirements
  • High school diploma or equivalent
  • Two to three years of consumer lending or related experience required
  • Customer service experience
  • Ability to understand loan application data and maintain knowledge of all credit union products, services, policies, regulations, and procedures
  • Basic proficiency with computers and other office technology
What We Offer

We offer a competitive wage of $23.00/hour, as well as generous benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If you are a motivated and customer-focused individual who is looking for a rewarding career in the financial services industry, we encourage you to apply today.


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