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Credit Union Collections Specialist

2 months ago

Midland, Michigan, United States Dow Credit Union Full time
Job Description

Role Summary: We are seeking a highly skilled Loss Mitigation Specialist to join our team at Dow Credit Union. As a key member of our collections team, you will play a vital role in mitigating losses by resolving delinquency on high-risk accounts and driving the repossession process.

Key Responsibilities:

  • Manage Loss Mitigation Accounts: You will be responsible for managing loss mitigation accounts, including bankruptcy, repossession, estate, garnishment, student loans, and legal accounts, to reduce losses.
  • Repossession Process Coordination: You will serve as the key contact throughout the repossession process, coordinating with third-party agents, maintaining required member communications, and ensuring compliance with procedures.
  • Collections Activities: You will perform collections activities on various account types, including final stage past dues and charged-off balances, negotiating arrangements that benefit both the member and the credit union.
  • Reporting and Analysis: You will provide monthly reports on late-stage and high-risk collections to the Member Solutions Manager and monitor deposit accounts to identify fraud risks and trends, offering recommendations to management.
  • Member Communication: You will meet with members to discuss past due accounts and recommend solutions, including budgeting advice, loan workout options, and external support resources.
  • Support and Representation: You will support Member Solution Specialists with skip tracing and member research to locate members or collateral for collection efforts and represent the credit union at court hearings related to small claims, subpoenas, bankruptcy, and fraud cases.
  • Mortgage Options: You will advise members on mortgage options, such as foreclosure, short sales, modifications, and forbearance.

Requirements:

  • Strong Knowledge: You will have a strong knowledge of financial collections procedures, regulations, and acceptable practices.
  • Familiarity with Regulations: You will be familiar with the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and relevant bankruptcy and fraud regulations.
  • Consumer and Mortgage Lending: You will have an understanding of consumer and mortgage lending processes.
  • Communication and Conflict Management: You will be able to communicate effectively with members regarding delinquency issues and have basic conflict management skills with the ability to maintain emotional control under stress.
  • Technical Skills: You will be proficient in computer and software applications, with strong data analysis capabilities.
  • Independence and Decision-Making: You will be able to work independently and make decisions to resolve problems.

Working Conditions:

  • Office Environment: You will work in an office environment with frequent interruptions from employees, members, and third parties.
  • Physical Demands: You will require repetitive hand motions for typing and occasional standing for prolonged periods.
  • Travel: You will be required to travel by vehicle up to 50 miles per month.

Equipment Used:

  • Standard Office Equipment: You will use standard office equipment, including computers, printers, calculators, and dual monitors.
  • Personal Vehicle: You will require a personal vehicle for travel.

Qualifications:

  • Education: You will have a high school diploma required; some postsecondary education preferred.
  • Experience: You will have a minimum of three years of collections experience, with repossession, foreclosure, and bankruptcy experience preferred.
  • Driver's License: You will have a valid driver's license required.