Loss Mitigation Specialist
5 days ago
Dow Credit Union is seeking a dedicated professional to fill the position of Loss Mitigation Specialist. This critical role is responsible for mitigating losses by resolving delinquency on high-risk accounts (60+ days past due) and driving the repossession process.
Key Responsibilities- Manage loss mitigation accounts, including Bankruptcy, Repossession, Estate, Garnishment, Student Loans, and Legal accounts, to reduce losses.
- Serve as the key contact throughout the repossession process, coordinating with third-party agents, maintaining required member communications, and ensuring compliance with procedures.
- Perform collections activities on various account types, including final stage past dues and charged-off balances, negotiating arrangements that benefit both the member and the credit union.
- Provide monthly reports on late-stage and high-risk collections to the Member Solutions Manager.
- Monitor deposit accounts to identify fraud risks and trends, offering recommendations to management.
- Meet with members to discuss past due accounts and recommend solutions, including budgeting advice, loan workout options, and external support resources.
- Support Member Solution Specialists with skip tracing and member research to locate members or collateral for collection efforts.
- Represent the credit union at court hearings related to small claims, subpoenas, bankruptcy, and fraud cases.
- Advise members on mortgage options, such as foreclosure, short sales, modifications, and forbearance.
- Strong knowledge of financial collections procedures, regulations, and acceptable practices.
- Familiarity with the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and relevant bankruptcy and fraud regulations.
- Understanding of consumer and mortgage lending processes.
- Ability to communicate effectively with members regarding delinquency issues.
- Basic conflict management skills with the ability to maintain emotional control under stress.
- Proficiency in computer and software applications, with strong data analysis capabilities.
- Ability to work independently and make decisions to resolve problems.
- Office environment with frequent interruptions from employees, members, and third parties.
- Requires repetitive hand motions for typing and occasional standing for prolonged periods.
- Must be able to travel by vehicle up to 50 miles per month.
- Standard office equipment, including computers, printers, calculators, and dual monitors.
- Personal vehicle required for travel.
- High school diploma required; some postsecondary education preferred.
- Minimum of three years of collections experience, with repossession, foreclosure, and bankruptcy experience preferred.
- Valid driver's license required.
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