Retail Customer Service Representative

5 days ago


Lincolnwood, Illinois, United States FedEx Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless transactions.

Key Responsibilities
  • Provide consultative customer service, anticipating customer needs and offering personalized solutions
  • Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment
  • Process financial transactions, handle cash, and make change
  • Assist with training and development of store team members
  • Ensure a safe, clean, and organized retail store environment
  • Stay up-to-date on retail store merchandising materials and maintain proper display of products and signage
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience in customer service or retail sales
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
Preferred Qualifications
  • Previous experience in a retail or customer service environment
  • Knowledge of printing, signs, and graphics, and shipping product lines


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