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Customer Service Representative

2 months ago

Lincolnwood, Illinois, United States Lou Malnati's Pizzeria Full time

**About the Role**

At Lou Malnati's Pizzeria, we're looking for a skilled Server Associate to join our team. As a Server Associate, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

**Key Responsibilities**

  • **Greet and Serve Guests**: Welcome guests, take orders, and serve food and beverages in a timely and efficient manner.
  • **Maintain a Clean and Organized Environment**: Ensure the dining area, kitchen, and restrooms are clean and well-maintained.
  • **Manage Cash and Credit Transactions**: Process payments, handle cash and credit transactions, and maintain accurate records.
  • **Work as a Team**: Collaborate with kitchen staff, bartenders, and other servers to ensure seamless service.
  • **Meet Sales and Service Standards**: Meet or exceed sales and service standards, including average ticket size and customer satisfaction.

**Requirements**

  • **Excellent Communication and Interpersonal Skills**: Ability to effectively communicate with guests, colleagues, and management.
  • **Strong Time Management and Multitasking Skills**: Ability to prioritize tasks, manage time, and multitask in a fast-paced environment.
  • **Physical Demands**: Ability to stand for long periods, lift up to 50 pounds, and move freely around the restaurant.
  • **Age Requirements**: Must be at least 18 years old (21+ in some locations).