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Patient Services Representative

2 months ago

Lincolnwood, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Advocate Health. In this role, you will be responsible for providing exceptional patient service, coordinating scheduling, and ensuring accurate billing and medical records.

Key Responsibilities
  • Patient Services: Provide efficient and high-quality service to patients, including greeting and registering patients, coordinating scheduling, and answering incoming telephone calls.
  • Billing Services: Ensure accurate entry of billing information and follow up on missing information.
  • Medical Record Services: Maintain accurate and timely medical records, including releasing information according to corporate policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • One to two years of related customer service experience preferred.
  • Strong communication and problem-solving skills required.
Working Conditions

This is a high-volume, fast-paced environment that requires the ability to work under stressful conditions with demanding customers. Ability to lift up to 35 pounds without assistance is also required.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.