Auto Service Representative
4 weeks ago
About the Role: At Chevron Stations Inc, we offer an exciting opportunity to work as a Car Wash Attendant. This role requires interacting with customers and ensuring their satisfaction with their car wash experience in terms of speed, quality, and hospitality.
Key Responsibilities:
- Resolve customer service concerns in a timely and professional manner.
- Take orders for unlimited memberships and sell them with accuracy and speed.
- Handle credit card transactions through the kiosk system.
- Maintain a safe and clean working environment by completing daily checklists and adhering to safety guidelines.
Job Expectations and Key Performance Indicators:
- Provide exceptional customer service at all times.
- Clean and maintain the car wash site and equipment regularly.
- Assist customers with queries related to pricing, services, and car wash processes.
- Guide customers into the car wash conveyor safely.
- Sell car wash services and unlimited memberships effectively.
- Maintain stock levels of chemicals and equipment.
- Assist customers in processing transactions efficiently.
- Ensure a safe working environment on-site while collaborating with colleagues, following all safety protocols.
Required Skills and Qualifications:
- Demonstrate motivation and teamwork skills, with confidence in work processes and goals.
- Exhibit strong verbal and interpersonal communication skills, including active listening and clear information sharing.
- Display ability to organize and maintain a clean and inviting car wash site.
- Possess problem-solving skills and adaptability.
- Show resilience and consistency, viewing every customer interaction as an opportunity.
- Prioritize physical activity and engagement throughout the day.
- Maintain professionalism through attire, behavior, and interactions with customers.
- Retail or hospitality experience is preferred.
- Hold a valid driver's license.
- Meet the minimum age requirement (18 years or older) for California locations.
- Be available to work weekends, holidays, and varying shifts.
Physical Demands:
- Stand for extended periods, working at a kiosk or car wash entrance.
- Lift at least 50 pounds occasionally, bending, twisting, and lifting equipment and materials.
- Work in an outdoor environment with repetitive tasks.
Compensation and Benefits:
We Offer:
- A competitive hourly rate of $20.00.
- Full-time and part-time shifts available.
- Direct Deposit with weekly pay.
- Health and wellness programs available for purchase.
- Education reimbursement opportunities.
- A recognition program for outstanding performance.
- A loyalty service time program.
- A commuter benefit program.
EEO/Affirmative Action Employer: Chevron Stations Inc. is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religious creed, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, military or veteran status, political preference, marital status, citizenship, genetic information, or other protected characteristic.
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