Service and Sales Representative

6 days ago


San Diego, California, United States Family Auto Full time

About Us:

Sun Auto Tire & Service has been serving the San Diego community since 1976, establishing ourselves as a trusted choice for tire and service needs. Our team of professionals strives to deliver exceptional customer experiences by creating a welcoming atmosphere.

Job Description:

The Sales and Service Advisor role is critical in promoting all products and services while adhering to our store standards and expectations. This position requires excellent communication skills, attention to detail, and the ability to work in a process-driven environment.

Key Responsibilities:

  1. Greet customers professionally and provide excellent customer service.
  2. Document customer concerns, inspect vehicles, and refer to service history to identify and verify service needs.
  3. Recommend services based on knowledge and clearly communicate additional recommendations from the Automotive Technician.
  4. Promote suitable services, parts, and accessories, demonstrating product knowledge and service requirements.
  5. Provide accurate quotes, including cost and time of completion, and update customers on service status.
  6. Process customer tickets, review multi-point inspections, and explain warranties.
  7. Conduct post-repair and declined services follow-up calls to ensure customer satisfaction.
  8. Track new returns, core returns, and warranty parts for individual customers.
  9. Other duties as assigned.

Benefits:

  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement

Requirements:

  • Prior experience as a Service Advisor is beneficial but not required.
  • A professional appearance and ability to work in a process-driven environment are essential.
  • A valid driver's license or obtaining one within 30 days of hire date is necessary.
  • Ability to work a minimum of five days, including Saturdays.

Equal Employment Opportunity:

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment without regard to protected characteristics.



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