Retail Team Leader

2 weeks ago


Waterloo, Iowa, United States Tapestry Full time

Company Overview:

Tapestry is a global house of brands that embodies optimism, innovation, and inclusivity. Our flagship brand, Kate Spade New York, has been a symbol of joyful femininity since its inception in 1993, offering a diverse range of products including handbags, apparel, jewelry, and home décor.

Position Title: Retail Team Leader

Primary Objective:

The ideal candidate will utilize their retail expertise to drive business initiatives that foster customer loyalty and attract new clientele.

Client & Service Expertise:

  • Collaborate with the Store Manager to create strategies that enhance customer engagement and repeat business.
  • Communicate and meet store performance metrics such as sales per hour and customer conversion rates.
  • Ensure all team members complete the training program and possess comprehensive product knowledge across all categories.
  • Model and oversee the sales environment, providing consistent coaching to maintain exceptional customer service standards.

Leadership Presence:

  • Achieve personal sales targets and motivate the team to reach collective goals.
  • Educate the team on sales strategies, store performance, and drive efforts to meet objectives.
  • Deliver the highest level of service through extensive product knowledge and customer interaction.
  • Foster a collaborative and enjoyable team atmosphere.

Brand Equity Development:

  • Communicate the Kate Spade New York brand philosophy and aesthetic to both the sales team and customers.
  • Ensure adherence to brand standards to maintain consistency and quality.
  • Oversee store presentation to align with brand expectations.

Operational Excellence:

  • Manage store opening and closing tasks, including cash handling and securing the premises.
  • Accurately process all transactions and manage inventory functions to uphold integrity.
  • Comply with loss prevention policies and operational guidelines.

Qualifications:

  • Strong written and verbal communication skills.
  • Detail-oriented with the ability to prioritize tasks effectively.
  • Minimum of 2-3 years of experience in a luxury retail environment is preferred.
  • A college degree is advantageous.

Physical Requirements:

  • Availability to work flexible hours, including evenings and weekends.
  • Ability to stand for extended periods and lift up to 40 pounds.
  • Comfortable using ladders as needed.

Core Competencies:

  • Results Driven: Consistently exceeds goals and motivates others to achieve results.
  • Customer Focus: Dedicated to meeting customer needs and building lasting relationships.
  • Creativity: Generates innovative ideas and solutions.
  • Interpersonal Skills: Builds effective relationships across all levels.
  • Adaptability: Navigates change with ease and resilience.

Tapestry is committed to creating a diverse environment and is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.


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