Security Guard

2 weeks ago


Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

A Safety & Security Officer plays a crucial role in ensuring the safety of hotel guests, staff, and property. This position is vital in providing guests with a reassuring presence, enhancing their comfort and peace of mind through consistent visibility.

KEY RESPONSIBILITIES:

  • Engage with guests and team members in a welcoming and service-oriented manner.
  • Adhere to attendance requirements as per Blue Sky Hospitality Solutions standards, with scheduling flexibility based on hotel needs.
  • Uphold high standards of personal grooming and appearance, including wearing the designated uniform and name tag while on duty.
  • Consistently comply with Blue Sky Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Respond to phone inquiries and dispatch requests promptly, demonstrating proper two-way radio communication etiquette.
  • Maintain visual contact with the Front Desk/Night Auditor and the hotel's main entrance while stationed in the Lobby area.
  • Document daily activities in a log for review.
  • Ensure confidentiality regarding incidents involving guests and team members.
  • Grant access to secured areas for authorized personnel, verifying IDs as necessary.
  • Stay informed about the legal boundaries of the role, including local and state ordinances.
  • Assist guests with room access and escort them as needed.
  • Investigate thefts, accidents, and complaints, serving as the initial responder and collaborating with hotel leadership to complete incident reports.
  • Provide assistance to external agencies when required.
  • Offer escort services to guests.
  • Support intoxicated guests appropriately.
  • Possess knowledge of hotel and guestroom locking mechanisms.
  • React to security alarms and monitor surveillance systems (CCTV) if applicable.
  • Question individuals exhibiting suspicious behavior.
  • Conduct safety rounds, checking for hazards, ensuring lights and locks are functional, and collecting any lost items.
  • Collaborate with hotel leadership to prepare clear and concise Incident/Accident Reports.
  • Receive and deliver items as needed, including guest requests.
  • Manage lost and found items according to established protocols.
  • Participate in special events, attend meetings, and perform additional duties as required.
QUALIFICATIONS:
  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Certification in CPR, First Aid, and Heimlich maneuver is preferred.
  • Availability to work various shifts as needed.


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