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Account Growth Specialist

2 months ago

Salt Lake, Utah, United States Brex Full time
About the Role

Brex is a leading AI-powered spend platform that helps companies manage their expenses with confidence. As a Customer Success Manager II, you will play a critical role in ensuring our customers achieve their desired outcomes with our financial services and software.

Key Responsibilities
  • Develop and implement strategies to retain and grow Brex customers
  • Proactively identify and mitigate risk to ensure customer satisfaction
  • Monitor customer accounts through various dashboards and alerts to ensure seamless experience
  • Advocate for customers across cross-functional teams to ensure their needs are met
  • Own product adoption, retention, and growth metrics for named accounts
Requirements
  • 3+ years of experience in customer-facing roles
  • 1+ years of experience as a Customer Success Manager or Account Manager
  • Experience working with high-volume customers at different stages of the customer lifecycle
  • Experience in SaaS or Fintech organization
  • Passionate about working with customers to ensure they achieve their goals
  • Creative self-starter with strong relationship-building skills
  • Comfortable presenting new ideas and challenging the status quo
  • Bachelor's or undergraduate degree
  • Willingness to work in office 2 days per week
Bonus Points
  • Experience in payments and credit card services