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Customer Service Representative

2 months ago

Church Creek, Maryland, United States Uphams Corner Health Center Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Uphams Corner Health Center. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to our patients and staff.

Key Responsibilities
  • Answer incoming calls and respond to patient inquiries in a timely and professional manner
  • Provide accurate and comprehensive information to patients regarding their appointments, medical records, and billing
  • Manage patient requests for appointments, referrals, and other services
  • Collaborate with healthcare providers and staff to ensure seamless communication and care coordination
  • Utilize computer systems and software to document patient interactions and update records
  • Work effectively in a fast-paced environment and adapt to changing priorities and situations
Requirements
  • High school diploma or equivalent required; prior call center and healthcare experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
  • Ability to multitask and prioritize tasks in a high-volume environment
  • Proficiency in computer systems and software, including EPIC and Dentrix
  • Ability to work effectively within a team and adapt to changing situations
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on providing exceptional patient care and service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.