Customer Relationship Banker

2 weeks ago


Poplar Bluff, Missouri, United States Southern Bank Full time
Job Overview

Location
Poplar Bluff, MO

Employment Type
Full Time

POSITION SUMMARY
This role is designed for a versatile banking professional whose primary objective is to enhance and maintain customer relationships by actively engaging with clients to identify their financial requirements and offer tailored product and service solutions.

TEAM EXPECTATIONS AT SOUTHERN BANK
  • Members of the Southern Bank team embody a familial spirit, deeply rooted in the communities we serve, striving collectively to excel in our industry through innovative ideas and robust offerings.
  • Upholds the confidentiality of customer non-public personal information and secures information systems in compliance with banking regulations.
KEY RESPONSIBILITIES AND PERFORMANCE AREAS
  • Facilitates a welcoming lobby experience, assisting or directing customers to the appropriate team member based on their identified needs while promoting product utilization when necessary;
  • Takes responsibility for the customer experience, including account openings, cross-selling additional products, and resolving issues as needed;
  • Establishes new customer relationships through regular interactions, proactively reaching out to ensure customer satisfaction;
  • Educates customers on how to effectively use available access channels;
  • Maintains comprehensive knowledge of banking policies and procedures, including processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, cash ordering, and cash shipment preparation;
  • Stays informed about banking regulatory requirements, including but not limited to the Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy, and Information Security;
  • Maintains proficiency in all banking products and services across all delivery channels, including deposit products, electronic services, and loan offerings;
  • Exhibits trustworthiness, professionalism, confidentiality, and integrity in interactions with both internal and external customers;
  • Adheres to Southern Bank's Telephone Standards, fostering an environment conducive to open communication and addressing concerns openly;
  • Demonstrates reliable attendance and flexibility to work a schedule that may include nights, weekends, and holidays;
  • Assists in bank mergers, which may require overnight stays for extended periods;
  • Provides support at various branches across Southern Bank's network as needed and travels for training quarterly;
  • Completes additional duties as assigned.
QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES
  • Exhibits a positive and helpful attitude towards both internal and external customers;
  • Ability to manage multiple tasks and work effectively under pressure;
  • Adaptability to work in diverse environments and adjust to varying surroundings;
  • Strong interpersonal communication skills, including the ability to convey information clearly to customers, colleagues, and supervisors;
  • Proficient computer skills;
  • Exceptional customer service abilities.
EDUCATION, TRAINING, AND EXPERIENCE
  • Preferred one year of banking experience;
  • High school diploma or equivalent.
CORE COMPETENCIES

Building Trust: Interacting with others in a manner that instills confidence in one's intentions and those of the organization.

Customer Focus: Ensuring that the customer perspective drives business decisions and activities; crafting and implementing service practices that meet the needs of customers and the organization.

Team Contribution: Actively participating as a team member to achieve collective goals.

Applied Learning: Assimilating and applying new job-related information promptly.

Customer Loyalty: Effectively addressing customer needs; fostering productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Work Management: Efficiently managing time and resources to ensure work is completed effectively.

Sales Skills: Utilizing appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas from clients.

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