Security Ambassador

6 days ago


Kansas City, Missouri, United States HYATT Hotels Full time

About the Role:

We are seeking a highly skilled and experienced Security Ambassador to join our team at Nighthawk, a vibrant cellar bar located in the heart of Hotel Kansas City. As a Security Ambassador, you will be responsible for ensuring the safety and well-being of our guests and staff, while providing exceptional customer service and maintaining a secure environment.

Key Responsibilities:

  • Direct and administer all Nighthawk Security operations to ensure safety, well-being, and phenomenal service to patrons and guests.
  • Work in unison with the Host/Greeter to secure the hotel as the best experience in the Midwest.
  • Responsible for all Nighthawk security duties and management, including patrolling the interior perimeter, identifying safety risks, responding to emergencies, and writing reports.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Monitor and maintain cleanliness, sanitation, and organization of guest areas.
  • Greet guests in a courteous and friendly manner and be familiar with all Hotel Kansas City services and local attractions.
  • Communicate VIP arrivals and special requests with designated personnel.
  • Meet and greet guests as they arrive, check I.D.'s, and perform other tasks as assigned by management.

Requirements:

  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time and walk moderate distances.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Proficient in basic computer skills.
  • Previous security experience preferred.

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