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Customer Service Ambassador
2 months ago
Cedar Fair is seeking a highly motivated and customer-focused individual to join our Guest Services team as a Customer Service Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities- Provide prompt and courteous service to guests, responding to their inquiries and resolving any issues in a professional and efficient manner.
- Operate cash registers, process transactions, and maintain accurate records of sales and customer interactions.
- Assist guests with lost and found items, reunite lost parties, and provide information on park attractions and amenities.
- Effectively communicate park policies and procedures to guests, ensuring they have a clear understanding of our rules and regulations.
- Work collaboratively with other team members to achieve business objectives and provide a seamless guest experience.
- Maintain a high level of product knowledge, staying up-to-date on park attractions, events, and promotions.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- A competitive hourly rate.
- Free uniforms and park admission after 40 hours worked.
- Employee discounts on park merchandise and services.
- Flexible scheduling and opportunities for advancement.
