Healthcare Customer Service Representative

2 weeks ago

Fairhaven Massachusetts, United States Southcoast Health System, Inc. Full time

Position Overview:
Discover why Southcoast Health has been recognized as the 'Best Place to Work' for six consecutive years.

At Southcoast Health, your future is as bright as the exceptional care we deliver.

Our dedication to each other, our patients, and our community transcends a mere mission - it embodies our way of life, placing you at the core of it.


As a not-for-profit, charitable health system, Southcoast Health operates multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island.


Rooted in local communities, Southcoast Health fosters inclusive and ethical workplaces where our highly skilled professionals provide world-class, comprehensive healthcare close to home.

We are seeking a skilled Healthcare Customer Service Representative.

*$750 new hire sign-on bonus available for this position. (Rehires termed more than 1 year also eligible)

Hours: 20hrs

Shift:
Day Shift, 8:00am - 12:00pm or 10:00am - 2:00pm

Location:
Southcoast Business Center

Benefits of a Career at Southcoast Health:
A culture of well-being that embraces, respects, and celebrates the rich diversity of our workforce and the communities we serve.

Competitive compensation and a comprehensive benefits package.

Generous Earned Time Off Package.

Employee Wellbeing Program.

403B Retirement Plan with company match.

Tuition assistance and Federal Loan Forgiveness programs.

Opportunities for professional growth and tailored leadership training.

Available to regular status employees scheduled to work a minimum of 20 hours.

Southcoast Health is an Equal Opportunity Employer.

Key Responsibilities:


This position reports to the Manager, Team Leader, or designee, and is responsible for accurately coordinating, scheduling, and completing registration for outpatient visits within assigned departments.

Responsibilities include gathering patient demographic and insurance details, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling inquiries.

The role involves explaining patient preparation requirements and collaborating with clinical departments regarding protocols and modifications to scheduling procedures.

Additionally, the position may entail addressing non-scheduling requests as appropriate or accurately transferring patients to the relevant department to address their inquiries.


Qualifications:
Completion of four years of high school or GED is required.

An Associate's Degree in a related field or equivalent education and experience is preferred.

Prior experience in a call center environment is preferred.

Strong computer skills are essential, with a typing speed of at least 35 WPM.

Experience with electronic health records is preferred.

Excellent organizational skills are required.

Ability to listen and document simultaneously is essential.

Proficiency in utilizing call center telephone systems, multitasking, and working both independently and collaboratively is required.

Strong verbal and written communication skills and a genuine service orientation are necessary.

Must be fully vaccinated against seasonal Influenza and the COVID-19 virus or be exempt from the requirement for medical or personal reasons by signing a statement certifying the choice to be exempt from vaccination upon hiring.

Compensation:
USD $27.50 /Hr.

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