Customer Service Representative

4 days ago


Fairhaven, Massachusetts, United States Fuchs Lubricants Full time

Job Summary: We are seeking a highly skilled Customer Service Specialist to join our team at Fuchs Lubricants. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Process customer orders in a timely and accurate manner, ensuring seamless communication with internal and external customers.
  • Provide quotes to customers for orders, taking into account product specifications and pricing.
  • Assist customers with order modifications, ensuring that their needs are met and their expectations are exceeded.
  • Collaborate with internal stakeholders to resolve customer inquiries and issues.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Proficiency in order processing systems and software, with the ability to learn new systems quickly.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including [insert benefits here].
  • The chance to work with a leading manufacturer of lubricants, with a strong reputation for quality and customer service.


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