Guest Services Coordinator
1 week ago
Front Office Associate:
PRIOR HOTEL FRONT DESK EXPERIENCE IS REQUIRED
We are seeking a dedicated individual focused on enhancing Guest Satisfaction to become a vital part of our Front Office Team. The ideal candidate will possess outstanding communication abilities and demonstrate professionalism in managing guest interactions. Reliability and the ability to work effectively both independently and as part of a team are essential.
Key Responsibilities
- Oversee the reservation management process
- Facilitate guest check-ins and check-outs, processing payments and necessary deposits
- Complete all mandatory online training modules
- Collaborate effectively with fellow team members
- Coordinate with housekeeping to ensure guest rooms are prepared and available
- Ensure all clean and vacant rooms are accurately logged in the system
- Address all guest inquiries and concerns
- Respond to incoming calls regarding rates, availability, amenities, loyalty programs, and special requests
- Process reservations while accepting credit card guarantees
- Conduct tours of event spaces for prospective clients on behalf of the Corporate Sales Manager
- Assist guests by providing information about local attractions and dining options
Required Qualifications
- A minimum of 2 years of experience in hotel front desk operations
- Strong customer service, interpersonal, organizational, and time management skills
- A proven ability to work collaboratively across departments
- Comfortable assisting guests both over the phone and in person
- Demonstrated problem-solving capabilities
- Must maintain a professional appearance and demeanor
- Reliable transportation and punctuality for scheduled shifts are essential
- Experience with Synexis is preferred
- This position requires flexibility to work alternating shifts throughout the week
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