Guest Services Agent

2 weeks ago


Warner Robins, Georgia, United States Wyndham Property Full time

Position: Hotel Front Desk Representative

Note: Prior experience in hotel front desk operations is required.

We are seeking a dedicated individual who is passionate about ensuring Guest Service Excellence to become a vital part of our Front Desk Team at Wyndham Property. The ideal candidate will possess outstanding communication abilities and be adept at managing guest interactions with professionalism and courtesy. Reliability and the ability to work effectively both independently and as part of a team are essential.

Key Responsibilities

  • Oversee the reservation management process.
  • Facilitate guest check-ins and check-outs, processing payments and necessary deposits.
  • Complete all required online training modules.
  • Collaborate effectively with fellow team members.
  • Coordinate with housekeeping to ensure guest rooms are prepared and available for occupancy.
  • Ensure all clean and vacant rooms are accurately recorded in the system.
  • Address and resolve all guest inquiries and concerns.
  • Respond to incoming calls regarding rates, availability, amenities, loyalty programs, and special requests.
  • Process reservations and secure them with credit card guarantees.
  • Conduct tours of event spaces for prospective clients on behalf of the Corporate Sales Manager.
  • Assist guests by providing recommendations for local dining and shopping options.

Required Qualifications

  • A minimum of 2 years of experience in hotel front desk roles.
  • Strong customer service, interpersonal, organizational, and time management skills.
  • A collaborative team player who can work harmoniously with all departments.
  • Comfortable assisting guests both over the phone and in person.
  • Demonstrated problem-solving abilities.
  • Must maintain a professional appearance and demeanor.
  • Reliable transportation is necessary, along with punctuality for scheduled shifts.
  • Experience with Synexis is preferred.
  • This position requires flexibility for alternating shifts throughout the week.


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