Front of House Manager Lead

3 days ago

Charlotte, North Carolina, United States NAPA at Stonecrest Full time

Lead with Excellence

As a seasoned hospitality professional, you will oversee the front-of-house operations at NAPA at Stonecrest, a renowned chef-driven restaurant. Your expertise will be instrumental in creating an exceptional dining experience for our guests.

Create Memorable Experiences

  • Collaborate with our chef and wine director to craft elevated dining experiences, ensuring every guest leaves with lasting memories.
  • Develop and implement innovative service standards, exceeding guest expectations and driving customer loyalty.

Be a Wine Ambassador

  • Share your passion for wine with our team and guests, enhancing their dining experience with perfect pairings and impeccable service.
  • Develop and lead wine education programs, fostering a culture of wine appreciation among our staff and guests.

Operational Mastery

  • Oversee daily operations, including scheduling, reservations, and service standards, while maintaining a seamless, high-energy atmosphere.
  • Develop and implement efficient systems and processes, ensuring seamless execution of front-of-house operations.

Foster Team Development

  • Build a culture of growth and learning by coaching and developing team members to achieve their full potential.
  • Develop and implement training programs, ensuring our staff is equipped to deliver exceptional service and exceed guest expectations.

What We're Looking For

  • Hospitality Leader: You have experience in fine dining or upscale restaurant management, with a focus on guest satisfaction and team success.
  • Wine Enthusiast: Your passion for wine is contagious, and you enjoy sharing your knowledge to enhance the guest experience.
  • Hands-on Manager: You lead by example, whether on the floor with guests or behind the scenes ensuring smooth operations.
  • Guest-Centric Mindset: You anticipate needs, solve problems on the fly, and always aim to exceed expectations.
  • Team-Oriented: You're a natural motivator, with a knack for inspiring, mentoring, and fostering a supportive work environment.

What We Offer

  • Competitive Salary & Benefits: We value your expertise and leadership, offering a competitive package including health benefits, paid time off, and more.
  • Wine Education: Ongoing opportunities to deepen your wine knowledge, with access to our extensive cellar and partnerships with top wineries.
  • Professional Growth: Be part of a growing, innovative restaurant group where your ideas and leadership will shape the guest experience and the future of our brand.
  • Community & Connection: Join a close-knit team that is passionate about hospitality, where every meal is a celebration of food, wine, and service.

Ready to Elevate the Guest Experience with Us?

If you're ready to lead in a fast-paced, chef-driven, wine-forward environment and elevate the front-of-house experience, we want to hear from you.

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