Front of House Manager

2 days ago


Charlotte, North Carolina, United States NAPA at Stonecrest Full time
Front of House Manager

We are seeking a highly skilled and charismatic Front of House Manager to lead our team at NAPA at Stonecrest, where culinary artistry and exceptional wine pairings are at the heart of what we do.

Key Responsibilities:
  • Lead and manage a high-performing front of house team to provide exceptional service and exceed guest expectations.
  • Collaborate with our chef and wine director to create memorable dining experiences and elevate the guest experience.
  • Develop and implement wine education programs to enhance the knowledge and skills of our team and guests.
  • Oversee daily operations, including scheduling, reservations, and service standards, to maintain a seamless and high-energy atmosphere.
  • Foster a culture of growth and learning by coaching and developing team members to achieve their full potential.
  • Stay up-to-date with industry trends and best practices to continually improve and innovate our service standards.
Requirements:
  • High school diploma or equivalent required; bachelor's degree in hospitality management or related field preferred.
  • Previous experience in fine dining or upscale restaurant management, with a focus on guest satisfaction and team success.
  • Strong wine knowledge and passion for sharing with guests and team members.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
What We Offer:
  • Competitive salary and benefits package, including health benefits, paid time off, and more.
  • Ongoing opportunities for wine education and professional growth, with access to our extensive cellar and partnerships with top wineries.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to be part of a growing and innovative restaurant group, shaping the guest experience and the future of our brand.


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