Customer Service Representative
2 weeks ago
Job Title: Member Service Concierge
Job Summary:
This role involves greeting and guiding members and directing telephone calls to the appropriate personnel.
As part of our team at State Employees Credit Union, all employees are proactive, results-oriented, and fully dedicated to the Credit Union's mission and vision. We are committed to maintaining the highest standards of excellence and consistently exceeding the expectations set by Credit Union Management.
Key Responsibilities:
- Welcome and direct members and handle telephone inquiries by referring members to the right staff.
- Support various departments with additional tasks when needed.
- Maintain lobby pamphlet/information racks and drive-thru forms.
- Receive, sort, and distribute mail efficiently.
- Assist members with basic account inquiries and requests.
- Support Call Center with daily calls when needed.
- Help members with stop payments, wires, Bill Pay inquiries, and debit card issues.
- Provide assistance with Mobile Banking questions and troubleshooting.
- Facilitate online banking setup, password resets, and printing e-statements for members.
- Order supplies for the reception area and act as a teller line back-up.
- Perform any other assigned duties as required.
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Proficient in using office equipment and machines.
- Display patience, tact, enthusiasm, and a positive attitude towards members and the public.
Education and Experience:
- High school diploma or equivalent (G.E.D certificate).
General Requirements:
Adherence to safety guidelines, company policies, and local, state, and federal regulations.
Physical Requirements:
- Ability to sit at a desk for extended periods, lift up to 15 pounds, and move around the organization's facilities.
Benefits:
We offer a competitive benefits package at State Employees Credit Union.
Equal Opportunity Employer:
State Employees Credit Union of New Mexico is an Equal Opportunity Employer, including disabled and veterans.
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