Store Operations Manager

17 hours ago


Milwaukee, Wisconsin, United States American Freight Furniture Full time

Job Summary:

The Store Manager in Training will learn to oversee all sales and daily operations of the store, while managing a team of full-time and part-time hourly associates. The Store Manager in Training will work toward full responsibility for the overall financial performance of the store, including achieving planned sales, margin, and cost recovery goals. Additional responsibilities will include accountability for customer satisfaction, associate morale, and inventory management.

Key Responsibilities:

  • Drive sales and store performance by leading the store to achieve business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage.
  • Accountable for maximizing Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities within the store.
  • Meet sales goals by motivating, mentoring, and providing feedback to associates.
  • Meet and maintain personal sales targets.
  • Manage the overall customer experience, including online customer reviews.
  • Lead by example with selling processes; ensure performance standards and operational processes are achieved.
  • Partner with Regional Sales Manager to address business opportunities.
  • Lead the delivery operation to ensure achievement of business goals in margin and customer experience.

Managerial Responsibilities:

  • Hire and maintain an active and productive sales force, warehouse team, and delivery team; select, coach, and develop a diverse high-performance team.
  • Act as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices.
  • Manage all in-store Human Resources processes, including staffing, training, and reporting performance/behavioral issues; assist in action plans to improve performance in a timely manner.

Administrative Responsibilities:

  • Create scheduling policies that keep the sales floor and warehouse properly staffed.
  • Ensure store presentation standards are maintained at company expected levels.
  • Provide a safe working environment for both associates and customers by adhering to company shrink and safety standards.
  • Ensure the store operates in full compliance with applicable laws, regulations, and company ethic policies.
  • Complete paperwork related to entering trucks and confirming pickup/delivery dates.
  • Ensure data integrity of physical and systemic receiving process and reverse flow process.
  • Maintain inventory accuracy at all times and with inventory scans; manage online order fulfillment process.
  • Manage opening and closing procedures, including taking cash deposits to the bank.
  • Manage all other store operations, pricing, and inventory management processes.

Requirements:

  • High School Diploma or Equivalent required; Bachelor's Degree preferred.
  • 3-4 Years of Related Experience or previous experience as a Sales Associate preferred.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Must be able to lift at least 50 lbs.


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