Store Operations Director
1 week ago
Pursue a challenging career opportunity as an Executive Retail Manager at PGA TOUR Superstore. As a key member of our team, you will be responsible for driving sales, improving customer experience, and fostering a positive work environment.
Key Responsibilities:- Customer Experience:
- Lead a team that delivers a differentiated customer experience, prioritizing customer needs over tasks.
- Listen and respond to internal and external customers, building strong relationships in the store, organization, and community.
- Drive change in key areas with the greatest impact on customer experience, using customer feedback to coach and recognize teams.
- Inspect store pages for accuracy to prevent negative customer experiences.
- Manage the appearance, cleanliness, and upkeep of the retail building and equipment.
- Operational Excellence:
- Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis.
- Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
- Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
- Ensure compliance with all safety and security policies and procedures.
- Associate Engagement:
- Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values.
- Create and initiate plans that drive improvements in Associate engagement and retention.
- Develop, implement, and monitor the store leaders' Individual Development Plans (IDPs) to ensure future bench strength.
- Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Three (3) years of experience in sales, management, or people development.
- College degree preferred.
- Must be able to stand for extended periods of time.
- Climb up and down a ladder.
- Move throughout the store.
- Lift a 30 lb. box overhead.
Pursue a career at PGA TOUR Superstore, an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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