Store Operations Manager

4 days ago

Milwaukee, Wisconsin, United States American Freight Furniture Full time

**Job Summary:**

The Store Operations Manager will oversee all sales and daily operations of the store, while managing a team of full-time and part-time hourly associates. The ideal candidate will work toward full responsibility for the overall financial performance of the store, including achieving planned sales, margin, and cost recovery goals.

**Key Responsibilities:**

• Drive sales and store performance by leading the team to achieve business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage.

• Maximize Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities within the store.

• Meet sales goals by motivating, mentoring, and providing feedback to associates.

• Manage the overall customer experience, including online customer reviews.

• Lead by example with the selling processes; ensure performance standards and operational processes are achieved.

• Partner with Regional Sales Manager to address business opportunities.

• Manage the delivery operation to ensure achievement of business goals in margin and customer experience.

• **Managerial Responsibilities:**

• Hire and maintain an active and productive sales force, warehouse team, and delivery team.

• Select, coach, and develop a diverse high-performance team.

• Act as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices.

• Manage all in-store Human Resources processes, including staffing, training, and reporting performance/behavioral issues.

• **Administrative Responsibilities:**

• Create scheduling policies that keep the sales floor and warehouse properly staffed.

• Ensure store presentation standards are maintained at company expected levels.

• Provide a safe working environment for both associates and customers by adhering to company shrink and safety standards.

• Ensure the store operates in full compliance with applicable laws, regulations, and company ethic policies.

• Complete paperwork related to entering trucks and confirming pickup/delivery dates.

• Maintain inventory accuracy at all times and with inventory scans.

• Manage online order fulfillment process.

• Manage opening and closing procedures, including taking cash deposits to the bank.

• Manage all other store operations, pricing, and inventory management processes.

• Perform other duties as assigned.

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