Field Service IT Business Lead

6 days ago


Austin, Texas, United States Advantest America Full time
Job Description:

This is a position in Corporate IT, primarily working with the Field Service Business Leads and Management to ensure seamless IT services.

Key Responsibilities:

  • Manage IT services for the Field Service Business, including Oracle R12 and Boundary Applications.
  • Oversee incident and escalation management, change management, project management, and cost tracking.
  • Collaborate with internal and external providers to deliver IT solutions.
  • Report and track activity to ensure service level requirements are met.

A key aspect of this role is managing the Field Service business engagement with IT at various levels, ensuring support, changes, enhancements, and projects meet required service level requirements.

This position will work closely with business leads to analyze, design, and troubleshoot system issues, document business requirements and technical specifications, identify best practices, propose technology solutions, and provide configuration, implementation, and end-user support for Field Service Users and Operations.

The Field Service Business IT Lead will provide support to Field Service operations worldwide for the Field Service Systems, including Oracle EBS Modules and integrations with other Field Service applications, tools, and reporting.

Experience with Customer Licensing and Subscription Services is preferred.

Office Location:

Advantest America



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