Field Service IT Manager

6 days ago


Austin, Texas, United States Advantest America Full time

Job Summary:

This is a position in Corporate IT, to primarily work with the Field Service Business Leads, and Management at Advantest America.

Key Responsibilities:

  • Managing the IT Services to the Field Service Business, for the Field Service Applications (e.g. Oracle R12 and the Boundary Applications).
  • Incident and Escalation Management
  • Change Management to requirements
  • Project Management of IT Deliverables
  • Cost Tracking, working to budget requirements
  • Working with internal and external providers
  • Reporting and tracking of Activity

Key Accountabilities:

  • Managing the Field Service business engagement with IT, at various levels, and managing the; support, changes, enhancements and projects, to the required service level requirements.
  • Working with the business leads, for; analysis, design, and troubleshooting system issues; documenting business requirements and technical specifications; identifying best practices; proposing technology solutions; performing system testing; providing configuration, implementations, and end-user support of Field Service Users and Operations.
  • Presenting solutions recommendations for business issues and requirements, that are IT supportable and align with the IT strategy, in working with the development team, support team and external providers.

Technical Requirements:

  • Experience of Customer Licensing and Subscription Services is preferred


  • Austin, Texas, United States EOS IT Solutions Full time

    Job Title: Senior AV Field TechnicianEOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services to industry leaders. We are seeking a skilled Senior AV Field Technician to join our team.Job Summary:This is a fantastic opportunity to progress a career in the technology sector. As a Senior AV Field...


  • Austin, Texas, United States Merge IT Full time

    {"Job Title": "IT Service Delivery Manager", "Job Description": "Job SummaryMerge IT is seeking an experienced IT Service Delivery Manager to lead our client delivery team in Austin, TX. As a key member of our team, you will be responsible for ensuring the successful delivery of IT services to our clients.Key ResponsibilitiesLead the delivery team to ensure...


  • Austin, Texas, United States Merge IT Full time

    ### Job Summary We are seeking a highly skilled IT Service Delivery Manager to join our team at Merge IT. As a key member of our organization, you will be responsible for leading the delivery of IT services to our clients, ensuring high-quality results, and driving business growth. ### Key Responsibilities * Lead the delivery of IT services to clients,...


  • Austin, Texas, United States EOS IT Solutions Full time

    {"title": "AV Field Technician", "description": "Job SummaryEOS IT Solutions is a global technology and logistics company seeking a skilled AV Field Technician to join our team. As a key member of our installation team, you will be responsible for installing and maintaining audio-visual systems in various locations around the world.Key...


  • Austin, Texas, United States Merge IT LLC Full time

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Merge IT LLC. As a key member of our organization, you will be responsible for leading the delivery of IT services to our clients, ensuring high-quality results and exceptional customer satisfaction.Main Responsibilities:Lead the delivery...


  • Austin, Texas, United States Merge IT LLC Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at Merge IT LLC. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of IT services to our clients.Main Responsibilities:Lead the delivery team to ensure timely and high-quality delivery of IT...


  • Austin, Texas, United States Cutera Full time

    Job Title: Field Service CoordinatorCutera is seeking a highly organized and detail-oriented Field Service Coordinator to join our EMEA field service team. As a Field Service Coordinator, you will play a crucial role in coordinating field service engineers, customers, and internal teams to ensure seamless service delivery.Key Responsibilities:Schedule and...


  • Austin, Texas, United States Cutera Full time

    Job Title: Field Service CoordinatorJoin Cutera, a leading global aesthetics device company, as a Field Service Coordinator. This role is a crucial link between our field service engineers, customers, and internal teams in HQ.Job Summary:We are seeking a highly organized and customer-focused individual to coordinate field service engineers in EMEA and work...


  • Austin, Texas, United States Schneider Electric Full time

    About the RoleSchneider Electric is seeking a highly skilled Field Service Representative to join our Secure Power team. As a key member of our team, you will play a critical role in delivering exceptional service to our customers, ensuring their equipment is running smoothly and efficiently.Key ResponsibilitiesPerform pre-site, startup, repair, preventive...


  • Austin, Texas, United States RAM Windows Full time

    Job Title: Field Service SupervisorRAM Windows is seeking an experienced and hands-on Field Service Supervisor to lead a team of technicians responsible for servicing and repairing windows and doors at customer job sites in the Austin, TX area.Key Responsibilities:Supervise and lead a team of Field Service Technicians in the installation, troubleshooting,...


  • Austin, Texas, United States RAM Windows Full time

    Job Title: Field Service SupervisorRAM Windows is seeking an experienced and hands-on Field Service Supervisor to lead a team of technicians responsible for servicing and repairing windows and doors at customer job sites in the Austin, TX area.Key Responsibilities:Supervise and lead a team of Field Service Technicians in the installation, troubleshooting,...


  • Austin, Texas, United States Advantest America Full time

    Job Description:This is a position in Corporate IT, to primarily work with the Field Service Business Leads, and Management.Key Responsibilities:Manage IT services to the Field Service Business, for the Field Service Applications (e.g. Oracle R12 and the Boundary Applications).Incident and Escalation Management, Change Management to requirements, Project...


  • Austin, Texas, United States Advantest America Full time

    Job Description:This is a position in Corporate IT, primarily working with the Field Service Business Leads and Management to ensure seamless IT services.Key Responsibilities:Manage IT services for the Field Service Business, including Oracle R12 and Boundary Applications.Oversee incident and escalation management, change management, project management, and...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. As a Technical Architect for Customer Workflow and Field Service Management, you will play a strategic and technical leadership role in guiding clients through the implementation of ServiceNow's...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Technical Architect for Customer Workflow Field Service ManagementAt ServiceNow, we're seeking a highly skilled Technical Architect to lead our customer workflow field service management initiatives. As a key member of our team, you'll be responsible for guiding clients through the implementation of our Customer Service Management (CSM) and Field...


  • Austin, Texas, United States MPOYNT Full time

    Job Title: Field Service TechnicianMPOYNT is seeking a skilled and experienced Field Service Technician to join our dynamic delivery and results-driven Field Services Team. As a key member of our team, you will provide onsite technical services to our client partners, ensuring the successful adoption of new infrastructure technologies.Key...


  • Austin, Texas, United States Stealth Monitoring Full time

    Job Title: Field Service TechnicianStealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, we are seeking a Field Service Technician for the Austin market. The successful candidate will be responsible for maintaining and troubleshooting analog and IP-based CCTV systems, access control systems, and...


  • Austin, Texas, United States Ford Audio-Video Systems Full time

    Job OverviewFord Audio-Video Systems is seeking a skilled Service Field Engineer to join our team. As a Service Field Engineer, you will be responsible for consulting with clients to maintain, diagnose, and repair their A/V systems. This role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional...


  • Austin, Texas, United States RAM Windows Full time

    Job DescriptionJob Title: Field Service Technician (for Windows & Doors)Industry: Manufacturing of Window & DoorsAustin Location: 2201 Denton Dr. Austin, TX, 78758Employment: Full Time, Non-exempt, HourlyCompensation:Starting Rate: $23.00 per hour (depending on experience)Work Schedule:1st Shift: Monday - Friday (Weekends as needed)Position Summary:RAM...


  • Austin, Texas, United States Advantest America Full time

    Job Description:This is a position in Corporate IT, to primarily work with the Field Service Business Leads, and Management.Key Responsibilities:Managing the IT Services to the Field Service Business, for the Field Service Applications (e.g. Oracle R12 and the Boundary Applications).Incident and Escalation ManagementChange Management to requirementsProject...