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Automotive Service Consultant

2 months ago

Butler, Pennsylvania, United States Diehl Volkswagen of Butler Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Diehl Volkswagen of Butler. As a Service Advisor, you will play a crucial role in providing exceptional customer service, ensuring accurate and efficient repair orders, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Customer Service: Greet customers in a timely and friendly manner, obtain accurate information regarding their vehicle, and document any concerns to the repair order.
  • Estimate and Repair: Advise customers on maintenance intervals according to manufacturer specifications, provide a complete and accurate estimate for labor and parts, and obtain prior authorization from the customer or warranty company for repairs.
  • Communication: Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress.
  • Warranty and Insurance: Verify manufacturer and extended warranty coverage.
Requirements:
  • Customer Service Experience: 2 years (Preferred)
  • DMS Experience: (Preferred)
  • Qualifications: Clean driving record, time management skills, commitment to 100% customer satisfaction, basic computer skills, and the ability to be organized, professional, and courteous.

We offer a competitive wage and a "promote within" philosophy. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Diehl Volkswagen of Butler.