Patient Service Coordinator
15 hours ago
RAYUS Radiology is seeking a highly skilled Patient Service Representative to provide exceptional patient-centered services in our imaging center. As a key member of our team, you will be responsible for delivering quality assurance and customer service satisfaction while facilitating communication between patients, family members, and staff.
Key Responsibilities- Provide timely registration of patient arrivals, validating demographic information and collecting out-of-pocket payments.
- Inform patients about delays and wait times, and follow up to ensure their inquiries or complaints are resolved.
- Answer patient inquiries, investigate complaints, and direct them to supervisors or other staff members as needed.
- Obtain and validate photo identifications and insurance cards, scanning relevant documents into patients' charts electronically.
- Provide consent, financial, and HIPAA compliance-related documents to patients, explaining them thoroughly if necessary.
- Utilize EHR software, hardware, and programs proficiently to ensure accurate and efficient patient care.
- Coordinate with interdepartmental professionals to ensure patient satisfaction regarding appointment scheduling and admission/encounter.
- Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments.
- Participate in medical office emergencies, summoning ambulances or EMS as needed, and assist other staff members.
- Manage outgoing and incoming faxes through electronic and manual fax systems.
- Maintain administrative office supplies, including RAYUS brochures, cards, and sign-in sheets.
- Contact referring physician offices to verify information and request necessary data for patient exams.
- Organize and prioritize tasks to meet deadlines, ensuring efficient patient flow and maintaining a clean and organized work environment.
- Ensure quality assurance of health records by verifying completeness, accuracy, and proper entry into computer systems.
- Retrieve and release health information data/medical records in adherence to HIPAA and company policies.
- Interact and work cooperatively with patients and team members of different diversities, ensuring inclusion.
- Work as a liaison between healthcare providers and offices in a timely manner.
- Utilize EHR software, hardware, and programs proficiently to ensure accurate and efficient patient care.
- Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
- Professionally hold Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patients.
- Alignment of company mission and embodiment of core values of RAYUS Radiology.
- Adherence and compliance to company policies, procedures, operational objectives, and goals.
- Maintain strict confidentiality of PHI in adherence to HIPAA regulations.
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Patient Access Coordinator
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West Palm Beach, Florida, United States Hospital for Special Surgery Full time{"h3": "Overview"} We are seeking a highly skilled Patient Access Specialist to join our team at Hospital for Special Surgery. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your expertise in customer service, registration/scheduling, insurance, and HSS...
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Patient Access Coordinator
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