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Customer Experience Specialist

2 months ago

Boulder, Colorado, United States Comcast Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Experience Specialist to join our team at Comcast. As a key member of our finance team, you will be responsible for analyzing accounts receivable, billing, credit, collections, and process inquiries while providing exceptional customer service to internal and external customers.

Key Responsibilities
  • Analyze accounts receivable, billing, credit, collections, and process inquiries to educate and guide customers.
  • Review new account setups and onboarding of new advertisers to ensure accurate information and expectations.
  • Review and research advertiser accounts receivable ledgers to provide reconciliations and solutions to inquiries.
  • Provide training and guidance to internal and external customers.
  • Partner with team members to share information and improve procedures.
Requirements
  • High School Diploma / GED
  • 2-5 years of relevant work experience
What We Offer

Comcast is an equal opportunity employer and offers a competitive salary, best-in-class benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.