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Hotel Guest Service Ambassador

1 month ago

Van Horn, Texas, United States Palette Hotels Full time
Job Summary

We are seeking a motivated and customer-focused Hotel Guest Service Ambassador to join our team at Palette Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

About Us

At Palette Hotels, we are committed to delivering a unique and personalized experience to our guests. We believe that every guest deserves a warm and welcoming environment, and our team is dedicated to making this happen.

Salary and Benefits

The successful candidate can expect a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development, we offer a fun and dynamic work environment where you can grow and thrive.

Key Responsibilities
  • Provide exceptional customer service to all guests, responding promptly to their needs and requests;
  • Manage guest complaints and issues in a professional and courteous manner;
  • Support the night auditor with front desk and accounting-related duties;
  • Prepare nightly reports and ensure accurate record-keeping;
  • Maintain good communication and working relationships with all hotel departments;
  • Act in accordance with fire, health, and safety regulations and procedures;
Requirements

To succeed in this role, you will need:

  • A positive attitude and excellent communication skills;
  • Strong problem-solving and conflict resolution skills;
  • Ability to work flexibly and respond to changing situations;
  • High level of IT proficiency and knowledge of hospitality industry standards;
  • Language skills: English (native or near-native speaker);
What We Offer

In return for your hard work and dedication, we offer:

  • A fun and dynamic work environment where you can grow and develop your skills;
  • Ongoing training and development opportunities;
  • A comprehensive benefits package, including health insurance, paid time off, and more;
  • The chance to work with a talented and passionate team who share your values;

Palette Hotels is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.